Privacy Policy

This Privacy Policy explains how Response Brands LLC (“Response Brands,” “we,” “our”) collects, uses, and protects information when you use callviolet.com, the Violet voice agent service, and related tools (the “Service”).

Information We Collect

• Information you provide — your name, business name, phone number, email address, trade, service area, lead sources, and any details you submit through forms, calls, or messages.
• Communications — recordings and transcripts of calls with Violet, SMS messages, and emails exchanged with our team.
• Usage data — pages visited, buttons clicked, device and browser data, IP address, and timestamps.

How We Use It

• Provide, operate, and improve the Service.
• Respond to leads, qualify prospects, book appointments, and confirm bookings on your behalf.
• Send service-related communications by phone, SMS, or email.
• Detect fraud, enforce our terms, and comply with legal obligations.

How We Share It

We share information only as needed to operate the Service: with telephony/SMS providers (for call routing and messaging), hosting and infrastructure providers, payment processors, and our human coordinators who confirm appointments. We do not sell personal information.

Data Retention

We retain information for as long as needed to deliver the Service and meet our legal, regulatory, and accounting obligations. Call recordings are retained for a rolling 90-day window unless a longer period is required by law or agreed to in writing.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. Depending on your jurisdiction, you may also have rights to portability, restriction, or objection.

Security

We use industry-standard administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure.

Third-Party Services

The Service integrates with third-party tools (Angi, HomeAdvisor, Google LSA, Facebook Lead Ads, Google Calendar, Outlook, and CRM systems). Their privacy practices are governed by their own policies.

Children’s Privacy

The Service is not directed to children under 16 and we do not knowingly collect information from them.

Changes

We may update this policy. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.

Contact

Questions about this policy? Reach us at callviolet.com/contact. Response Brands LLC, Palm Beach County, Florida, USA.